The reviews pile up
You run a busy kitchen and a busy dining room. Google reviews keep landing.
Answering them well takes time you do not have after close.
Maps Reply Desk · for busy restaurants
Get your nights back. We answer the 4 and 5 star Google reviews. You stay in control.
Maps Reply Desk for busy restaurants. Your 4 and 5 star reviews get a reply within 24 hours. If we miss it, you get a credit.
You hear the same day when a low rating shows up. You approve the templates first, and you keep full ownership.
- 4 and 5 star replies within 24 hours, or you get a credit
- You keep full ownership
- Month-to-month
- 14-day voice-match refund
- Founding 10 at $125
- Built for restaurants with 500+ Google reviews
Founding price $125/mo for the first 10. Then $197/mo. Month-to-month. You keep full ownership.
The letter
Time back. Control kept.
What it costs you
Skip them and guests notice the silence. Rush them and the replies sound generic.
Hand them to a stranger and you lose the voice guests know. Buy a review tool and you still have to babysit it, and you may lose control of the account.
And the low ratings still need your call.
How we handle it
Maps Reply Desk answers your Google reviews so you get time back and keep control.
Your 4★ and 5★ reviews get a reply within 24 hours. We use templates you already approved, in a voice that matches yours.
When a 3★ or lower shows up, we let you know the same day. You decide what happens next.
You keep full ownership of your Google Business Profile. We're only managers, and you can remove us anytime.
No owner login shared. No "we answer everything" promise.
What you get
Maps Reply Desk: $125/mo for the first 10 founding restaurants, then $197/mo.
- 4★/5★ replies within 24 hours
- same-day notify on ≤3★
- templates approved first
- you keep full ownership, we're just managers
- month-to-month with 24 hours notice to cancel
- miss the 24 hours and you get a credit
If it doesn't sound like you
14-day voice-match full refund. If the replies do not sound like your restaurant in the first two weeks, you get your money back.
After that, it's month to month. Just give us 24 hours notice to cancel.
The numbers
Why replying pays
35%
more revenue, on average, for businesses that respond to reviews.
75%
of businesses don't respond to their online reviews. Replying sets you apart.
80%
higher conversion for brand locations that replied to at least 32% of reviews, compared with those that replied to just 10%.
45%
of consumers say they're more likely to visit a business if it responds to negative reviews.
Google says it too: "When you reply to customer reviews, it shows that you value their feedback." Google Business Profile Help
Questions
FAQ
Do you reply to every review?
Do I have to approve every reply?
Who is this for?
How do I cancel?
What if a reply misses the 24-hour window?
No. We reply to 4★ and 5★.
For 3★ and below, we let you know the same day and you take it from there.
No. You approve the templates once, up front, and we write your 4★ and 5★ replies from them.
Low ratings come to you the same day, so you decide those.
Busy restaurants with real review volume, think 500+ Google reviews and an owner who cannot sit in Google all day.
Not a neighbourhood café with a handful of reviews.
It's month to month. Just give us 24 hours notice.
You keep full ownership of your Google Business Profile the whole time, and you can remove us anytime.
You get a credit. Same for a missed same-day notify on a low rating.